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The Customer Service Survival Kit

ebook

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.

By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.

In The?Customer Service Survival Kit, you'll find tangible tips and tricks to help you discover:

  • how to lean into criticism,
  • how to avoid trigger phrases that can make bad situations worse,
  • the secret to helping people feel heard,
  • how to safely deliver bad news,
  • and how to become immune to intimidation—among many other skills.
  • The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.


    Expand title description text
    Publisher: AMACOM Books Edition: 1

    Kindle Book

    • Release date: March 13, 2013

    OverDrive Read

    • ISBN: 9780814431849
    • Release date: March 13, 2013

    EPUB ebook

    • ISBN: 9780814431849
    • File size: 608 KB
    • Release date: March 13, 2013

    Formats

    Kindle Book
    OverDrive Read
    EPUB ebook

    subjects

    Business Nonfiction

    Languages

    English

    Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.

    By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.

    In The?Customer Service Survival Kit, you'll find tangible tips and tricks to help you discover:

  • how to lean into criticism,
  • how to avoid trigger phrases that can make bad situations worse,
  • the secret to helping people feel heard,
  • how to safely deliver bad news,
  • and how to become immune to intimidation—among many other skills.
  • The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.


    Expand title description text