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Powerful Phrases for Dealing with Difficult People

ebook

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success.

Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves.

Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.

In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as:

  • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
  • Nonverbal communication skills to back up your words
  • Sample dialogues that demonstrate how phrasing improves interactions
  • A five-step process for moving from conflict to resolution
  • "Why This Works" sections that provide detailed explanations
  • Button-pushing situations are going to come up today at work—and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts.

    When you do, you, your colleagues, and your company will be all the better for it!


    Expand title description text
    Publisher: AMACOM Books Edition: 1

    Kindle Book

    • Release date: September 17, 2013

    OverDrive Read

    • ISBN: 9780814432990
    • Release date: September 17, 2013

    EPUB ebook

    • ISBN: 9780814432990
    • File size: 459 KB
    • Release date: September 17, 2013

    Formats

    Kindle Book
    OverDrive Read
    EPUB ebook

    subjects

    Business Nonfiction

    Languages

    English

    The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success.

    Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves.

    Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.

    In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as:

  • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
  • Nonverbal communication skills to back up your words
  • Sample dialogues that demonstrate how phrasing improves interactions
  • A five-step process for moving from conflict to resolution
  • "Why This Works" sections that provide detailed explanations
  • Button-pushing situations are going to come up today at work—and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts.

    When you do, you, your colleagues, and your company will be all the better for it!


    Expand title description text
    • Details

      Publisher:
      AMACOM Books
      Edition:
      1

      Kindle Book
      Release date: September 17, 2013

      OverDrive Read
      ISBN: 9780814432990
      Release date: September 17, 2013

      EPUB ebook
      ISBN: 9780814432990
      File size: 459 KB
      Release date: September 17, 2013

    • Creators
    • Formats
      Kindle Book
      OverDrive Read
      EPUB ebook
    • Languages
      English