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Powerful Phrases for Dealing with Difficult People

ebook
The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:
  • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
  • Nonverbal communication skills to back up your words
  • Sample dialogues that demonstrate how phrasing improves interactions
  • A five-step process for moving from conflict to resolution
  • "Why This Works" sections that provide detailed explanationsButton-pushing situations are going to come up today at work—and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

  • Expand title description text
    Publisher: AMACOM Books Edition: 1

    Kindle Book

    • Release date: September 17, 2013

    OverDrive Read

    • ISBN: 9780814432990
    • Release date: September 17, 2013

    EPUB ebook

    • ISBN: 9780814432990
    • File size: 459 KB
    • Release date: September 17, 2013

    Formats

    Kindle Book
    OverDrive Read
    EPUB ebook

    subjects

    Business Nonfiction

    Languages

    English

    The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:
  • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
  • Nonverbal communication skills to back up your words
  • Sample dialogues that demonstrate how phrasing improves interactions
  • A five-step process for moving from conflict to resolution
  • "Why This Works" sections that provide detailed explanationsButton-pushing situations are going to come up today at work—and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

  • Expand title description text
    • Details

      Publisher:
      AMACOM Books
      Edition:
      1

      Kindle Book
      Release date: September 17, 2013

      OverDrive Read
      ISBN: 9780814432990
      Release date: September 17, 2013

      EPUB ebook
      ISBN: 9780814432990
      File size: 459 KB
      Release date: September 17, 2013

    • Creators
    • Formats
      Kindle Book
      OverDrive Read
      EPUB ebook
    • Languages
      English