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Title details for Boomerang! by Nick Drake-Knight - Available

Boomerang!

ebook
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

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Publisher: Summersdale Publishers Ltd

Kindle Book

  • Release date: January 7, 2008

PDF ebook

  • ISBN: 9781848395022
  • File size: 677 KB
  • Release date: January 7, 2008

Formats

Kindle Book
PDF ebook

Languages

English

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Expand title description text